Wolves savings questions
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How do I make a withdrawal from my account?
Withdrawals from a telephone account can only be made over the telephone. We'll need to confirm your identity by asking you a series of security questions relating to the passwords you've already given. Withdrawals will then be sent to your nominated bank account by faster payments. Your nominated bank account must be able to receive faster payments.
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How do I request my balance or tax certificate?
If you require any of these services please call us on 0845 609 8983 (8am to 8pm, Monday to Saturday). We'll then be able to take through your telephone security and confirm the details you require or arrange for the information to be posted to you.
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How do I make a deposit by standing orders and regular transactions?
You can set up standing orders on your telephone accounts to have funds regularly transferred to another account held with Birmingham Midshires or to an external account held with another provider that is able to receive faster payments. To set up a regular transfer from an external account to an account held with Birmingham Midshires you'll need to supply the following bank details to your external account provider.
- Sort Code:
- 20-97-78
- Account code:
- 00968773
- Reference:
- (Your Wolves telephone savings account number)
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Can I make deposits/withdrawal by cheque?
We can accept the opening deposit by cheque, but further deposits need to be made by direct debit from your linked account. All withdrawals will be sent to your chosen linked account electronically, however your chosen linked account must be able to receive faster payments. Simply call us on 0845 609 8983 (8am to 8pm, Monday to Saturday), answer our security questions and we'll send the money to your chosen linked account using the Faster Payments Service.
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When will I receive a statement?
This will be sent 12 months from the anniversary of the first deposit.
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I have recently changed my name. What do I need to do?
There are three main reasons for which you will need to tell us of a change of name: Marriage, change of name by deed poll, reversion to maiden name following a divorce by decree absolute.
So that we can amend your name on our records, we require the original or a certified copy of the certificate and written authority with previous and present signatures.
Please send all correspondence to:
Wolves savings team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
If there is anything else we can do for you please call us on 0845 609 8983. The lines are open from 8.00am to 8.00pm Monday to Saturday. A member of our team will be happy to help.
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How do I change the address on my telephone account?
You can call us on 0845 609 8983 (8am to 8pm, Monday to Saturday) to amend your personal contact details, we would need to speak to individual account holders to change addresses on their customer file. If you are first named on an account and you change address this will be reflected on the account details.
Alternatively you can send a letter of authority, signed by all parties on the account, to the Wolves savings team at Pendeford.
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Changing account holders
Customers can choose to change the set up of account holder(s) on the account. This may involve adding new holder(s) or the removal of existing holders.
To be able to amend the account you'll need to complete a form of transfer. A form of transfer can be obtained by calling us on 0845 609 8983 (8am to 8pm, Monday to Saturday).
If the new holder does not already hold an account with Birmingham Midshires, we'll need them to provide us with suitable identification documents.
Please send all correspondence to:
Wolves savings team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
If there is anything else we can do for you please call us on 0845 609 8983 (8am to 8pm, Monday to Saturday). A member of our team will be happy to help.
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I am a non-tax payer. How do I register my telephone account for gross interest?
We have 2 options for registering your account for gross interest. You can either call our Wolves savings team on 0845 609 8983 or complete an R85 form which you'll need to post to our corporate centre. If you choose to call, please make sure you have your National Insurance number to hand.
Please see our R85 helpsheet if you need any further help with completing the R85 form.
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Interest and your account
Depending on your account type, interest can be paid to either:
- a bank or building society account elsewhere that accepts faster payments
- another Birmingham Midshires account, or
- back to the account
If transferring interest to another bank or building society, it will take up to 1 bank working day following the interest payment date to arrive in your designated account.
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How to close your telephone account
To close your telephone account, please call us on 0845 609 8983 (8am to 8pm, Monday to Saturday), answer our security questions and we'll close your account and send the money to your chosen linked account using the Faster Payments Service.
For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +442920781145.
Tax
Interest will be paid net after income tax (currently 20%) has been deducted. If you're a higher rate tax payer you may have a further amount to pay. If we deduct more tax than you have to pay this can be reclaimed from HMRC. Please contact our Wolves savings team if you wish your interest to be paid gross.
If you're opening a joint account, it is possible for interest to be paid part net and part gross to a maximum of four account holders, one of whom must be a non-tax payer.
Tax certificates
If you need a tax certificate for the present or past tax years, you can get one by writing to the Wolves savings team at our corporate centre:
Wolves savings team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
Non - taxpayers
If you think that you may not have to pay income tax, for instance if you're retired, you should read the HMRC leaflet IR111 'Bank and Building Society Interest. Are you paying tax when you don't need to?'. You can get one from your local tax office and some post offices. If you do not have to pay tax on your savings then please contact our savings and investments team.
Back dated tax
If you have paid tax on your savings that you shouldn't have, you have five years from 31 January after the end of the tax year for which you're claiming back tax to make your claim. For example, if you paid more tax than you needed to for the tax year 2004-2005, you have until 31 January 2011 to claim your tax back.